For accountants, bookkeepers & IT providers

QuickBooks Desktop monitoring for every client you look after

When a client's QuickBooks Web Connector stops, their orders, invoices and payments stop reaching QuickBooks — and you usually hear about it at month end. SyncGuard watches every client's QuickBooks computer and tells you within minutes.

Pro plan: up to 10 computers, then $6/month each. Unlimited clients.

Overview
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Clients
5
Healthy connectors
6/8
Need attention
2
Open incidents
2
Clients
HF
Harbor Foods
Warehouse PC · no check-in for 38 min
Agent offline
M&
Miller & Sons Supply
Office PC · QBWC1085: log file problem
Sync errors
BD
Brightline Dental
Last sync 4 min ago
Healthy
NH
Northgate Hardware
Last sync 11 min ago
Healthy
CS
Cedar Street Bakery
Last sync 22 min ago
Healthy

Built for firms that support many QuickBooks files

Every client on one screen

Group QuickBooks computers by client and see at a glance whose Web Connector needs attention. Unlimited clients on every plan.

The right people get the alert

Send each client's alerts to your team, to the client's own bookkeeper, or both — by email, text or both.

A record you can show the client

Every outage is logged with when it started, how long it lasted and who was told, so you can prove the problem was found and fixed.

Pause what you don't need

Pause monitoring for one client or one PC during an upgrade or a server move, without deleting anything.

Read-only on the client's PC

The agent only checks whether Web Connector is running and reads its log. It never opens the company file, and no financial data leaves the computer.

What it catches

  • A client's QuickBooks PC is off, asleep or offline
  • Web Connector was closed or stopped auto-running
  • A sync failed — QBWC1012, QBWC1013, QBWC1039, QBWC1085 and more
  • One app in Web Connector stopped syncing while the others carried on
  • QuickBooks is stuck behind a pop-up or an update prompt
  • Syncing hasn't happened as often as it should

Managing many Web Connectors already? Read our guide to running Web Connector across many clients and the 9 most common reasons it stops syncing.

Questions from accountants

How is SyncGuard priced for accountants?+

The Pro plan is $69 a month for up to 10 QuickBooks computers across all your clients, then $6 a month for each extra computer. Clients and alert contacts are unlimited. Pay yearly and get 2 months free.

Can my client get the alerts too?+

Yes. Alert contacts can be set for one client or for every client, so you can alert the client's office manager for their PC and your own team for everything.

Do I need remote access to the client's computer?+

Only once, to run the installer — or send the installer to the client and have them double-click it. After that, SyncGuard reports back on its own every 5 minutes.

Which QuickBooks versions does it work with?+

QuickBooks Desktop Pro, Premier, Enterprise and Accountant on Windows, with QuickBooks Web Connector. It works with any app that syncs through Web Connector.